Privacy Policy
Last updated: 1 September 2026
This policy explains how Kilkenomics collects, uses and protects personal data when you visit kilkenomics.com, buy tickets, redeem a Golden Ticket, subscribe to updates, volunteer, contact the festival or attend an event.
Kilkenomics processes personal data in accordance with the General Data Protection Regulation and the Data Protection Act 2018. We do not sell or rent personal data.
1. Who controls your data
Kilkenomics Unlimited Company, company number 503688, is the data controller for personal data used to organise and promote Kilkenomics, sell tickets, manage attendance and communicate with customers.
Registered address:
Drishane House
Old Callan Road
Kilkenny
R95 NP8C
Ireland
Rift Hub Limited provides website, programme, ticketing and operational technology to Kilkenomics. When RiftHub handles personal data solely to provide these services, it acts as a processor on Kilkenomics’ instructions.
For privacy questions or requests, contact tickets@kilkenomics.com.
2. Information we collect
Depending on how you interact with Kilkenomics, we may collect:
- Your name, email address, telephone number and billing address
- Ticket selections, booking references, order values, payment status, refunds and attendance records
- Golden Ticket purchase email, allocation, selected events and remaining redemptions
- Newsletter subscription, consent and email-engagement records
- Information submitted through contact, survey or volunteer forms
- IP address, browser, device, operating system, pages viewed and security logs
- Cookie and analytics information where you have consented
- Ticket-scanning records and photographs or video captured at public festival events
Payment-card details are submitted directly to the payment provider. Kilkenomics and RiftHub do not store full card numbers or card security codes.
3. How and why we use your data
| Purpose | Lawful basis |
|---|---|
| Process ticket orders, provide tickets and manage entry | Performance of a contract |
| Validate and fulfil Golden Ticket allocations | Performance of a contract |
| Send confirmations, programme changes and essential event information | Performance of a contract and legitimate interests |
| Process payments, refunds and financial records | Performance of a contract and legal obligation |
| Respond to questions, complaints and rights requests | Contract performance and legitimate interests |
| Prevent fraud, misuse and unauthorised access | Legitimate interests |
| Operate and improve the website and ticketing service | Legitimate interests, with consent for optional analytics |
| Send newsletters and festival promotions | Consent |
| Recruit and coordinate volunteers | Legitimate interests and steps requested before engagement |
| Meet tax, accounting, insurance and legal requirements | Legal obligation |
| Capture and promote the atmosphere of public festival events | Legitimate interests, subject to reasonable expectations and objections |
Where we rely on consent, you can withdraw it at any time. This will not affect processing already carried out lawfully.
Kilkenomics may photograph or film general crowd scenes at public festival events on the basis of its legitimate interests in documenting and promoting the festival. Signage will be displayed at venues where photography or filming is taking place. If you have a concern, speak to a member of staff at the event or email tickets@kilkenomics.com. You may also ask Kilkenomics to stop using or remove an identifiable image of you, subject to applicable legal rights and practical limitations.
4. Tickets, payments and Golden Tickets
Kilkenomics Unlimited Company is the organiser, seller and merchant of record for Kilkenomics tickets. RiftHub supplies the ticketing and order-management technology on Kilkenomics’ behalf and does not take custody of ticket-sale proceeds.
Payments are processed securely by Stripe. Stripe may use some information for fraud prevention, regulatory compliance and payment-network obligations under its own privacy policy.
Golden Ticket allocations are linked to the email address used for the original purchase. When that email is entered at checkout, the system checks it against the holder list, calculates the available allocation and applies the entitlement. We use this information to fulfil the purchase, prevent duplicate redemption and provide support. It does not subscribe the holder to marketing without separate consent.
5. Emails and marketing
We send transactional messages needed to manage a booking, including order confirmations, tickets, cancellations, venue information and programme changes. These service messages are not marketing.
Newsletters and promotional emails are sent where you have consented or where another lawful basis permits them. Newsletter consent is separate from buying a ticket and is not required to complete a purchase.
You can unsubscribe using the link in any marketing email or by contacting Kilkenomics. Unsubscribing from marketing will not stop essential communications about an active booking.
6. Sharing your data
We share personal data only where necessary to operate the festival, fulfil a booking or comply with the law. Recipients may include:
- Rift Hub Limited, for website, programme, ticketing, order management, Golden Ticket validation and technical support
- Stripe Payments Europe, Ltd., for payments, refunds, fraud prevention and payouts
- Amazon Web Services, for application and database infrastructure
- Cloudways, for website hosting and deployment
- Mailchimp, operated by Intuit, for Kilkenomics newsletters and marketing communications
- Festival venues and authorised event staff, for admission, safety and event operations
- Professional advisers, insurers and public authorities where legally required
The current provider list and processing purposes are maintained in the Kilkenomics Service Provider List. Service providers acting as processors must follow contractual and confidentiality obligations. They may not use Kilkenomics customer data for their own marketing.
Some providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards are used, such as an adequacy decision, the EU-US Data Privacy Framework where applicable, or the European Commission’s Standard Contractual Clauses. You can request information about the applicable safeguard, including a copy where available, by emailing tickets@kilkenomics.com.
7. Retention and security
We keep personal data only for as long as necessary for its original purpose and to meet legal, tax, accounting, security and dispute-resolution requirements.
Ticket, payment and invoice records may be retained for up to six years where required by Irish law. Newsletter information is kept until you unsubscribe, together with a limited suppression record and evidence of consent. Other booking, support, volunteer, Golden Ticket and technical records are deleted or anonymised when they are no longer required.
Kilkenomics and its service providers use appropriate safeguards, including secure connections, account authentication, restricted administrative access, monitoring and contractual confidentiality requirements. No online system can guarantee absolute security. Any personal-data breach will be assessed and reported where required by law.
8. Your rights
Subject to applicable conditions and exemptions, you may have the right to:
- Access personal data held about you
- Correct inaccurate or incomplete information
- Request deletion or restriction of processing
- Receive certain information in a portable format
- Object to processing based on legitimate interests
- Object to direct marketing at any time
- Withdraw consent at any time
- Ask not to be subject to solely automated decisions with legal or similarly significant effects
Kilkenomics does not make decisions about customers based solely on automated processing that produce legal or similarly significant effects. Stripe may use automated systems to assess payment fraud and security risk. A payment may be approved, delayed or declined as a result. More information about that processing and how to challenge a decision is available through Stripe’s privacy information and support channels.
To exercise a right, contact tickets@kilkenomics.com. We may need to verify your identity. We normally respond within one month, although this may be extended for a complex request as permitted by law.
You can also complain to the Data Protection Commission, 6 Pembroke Row, Dublin 2, D02 X963, through dataprotection.ie.
9. Cookies, other websites and children
Kilkenomics uses necessary cookies for security, checkout, ticketing and core website functions. Optional analytics or marketing cookies are used only after you provide consent. You can accept, reject or manage optional cookies through the website’s cookie banner and settings.
Full details are available in the Kilkenomics Cookie Policy 2026.
The website may link to venues, partners, speakers, social networks or other third-party websites. Those websites operate under their own privacy policies.
The website and online ticketing service are not directed specifically at children. Where consent is required for someone under 16, appropriate parental or guardian consent may be needed. Festival photography may include crowd scenes. A parent or guardian with a concern about an identifiable child can contact Kilkenomics.
10. Changes and contact
We may update this policy when the festival, website, ticketing technology, providers or law changes. The latest version and update date will be published on the website.
For questions, rights requests or concerns, contact:
Kilkenomics LTD
Company number: 503688
Drishane House, Old Callan Road, Kilkenny, R95 NP8C, Ireland
Email: tickets@kilkenomics.com
Website: kilkenomics.com